45-Day Money-Back Guarantee

If ListingGems doesn't work out for any reason, we'll refund you in full. No questions asked, no forms to fill out.

Preferred — fastest

Email us directly

Send a short email to:

Please include your order number or the email you used at checkout so we can find your purchase. (We can't look you up by license key — the payment processor doesn't index them that way.)

Optional, but appreciated: a line on what didn't live up to your expectations. It helps us improve, and it's the only reason we ever ask — not to talk you out of it.

Solo team. We reply within 48 hours.

Backup option

Through our payment provider

If you'd rather not email us directly, you can open a ticket with our payment processor, Creem, at creem.io/contact. They'll route the refund request to us.

This path is slower since it goes through a third party. The email route above is faster.

What happens next

We process the refund the same day we receive your email (or the next morning if you're on a different timezone from Europe).
The money returns to the same card or payment method you used at checkout.
Card refunds typically appear in your account within 5–10 business days — that part is on your bank's end, not ours.
You don't need to uninstall ListingGems. We deactivate the license on our side, and that's it.

A few common questions

Can I get a refund after 45 days?
The guarantee window is 45 days from your purchase date. After that, email us anyway — if there's a clear reason the software failed you (a bug, a feature that was advertised but doesn't work for your use case), we'll figure something out. We just can't promise it the way we promise the 45-day window.

Will I be blocked from buying again later?
No. Refunding doesn't blacklist you. If you change your mind a year from now, you can buy again.

Do I lose access to my photos?
No. ListingGems processes photos locally on your machine — we never see them and never store them. Anything you've already exported stays on your drive whether you keep the software or not.

I can't find my order number.
No problem. Just send the email you used at checkout. We'll find your purchase from that.